I guess this is what I would say to eBay as a collective if I thought I could get it really is ear. eBay, you are a great corporation, and I am an eBay guy, seriously, so while the following short article includes some outspoken critique, I create it in the spirit of trying to be element of the option, not component of the difficulty.

I feel the urge, to create this letter as a liaison car between upset eBay sellers and the decision makers at eBay. Who asked me to do it? Nobody. What qualifies me to create such a letter? I’ve been a seller on eBay for 9 years on eBay, I’ve been in the antiques/auction business for extra than 25 years and have been a practicing auctioneer for much more than half of these years. I’m also active blogger and podcaster and use those solutions to preserve my finger on the pulse of the antiques & collectibles globe.

Naturally eBay is effectively conscious that a big amount of sellers are quite unhappy and/or afraid of the new feedback, detailed seller ratings, charge structure and search enhancements that are either already in location or planned for. What I do not feel eBay has a grip on is, why those sellers feel the way they do, and the depth of despair. If you will fully grasp that, then no matter what the outcome of the new modifications, eBay will grow and prosper as it should really, and it really is most likely that it will.

I consider to ignore it, would at worst, be a death of a thousand cuts, and at most effective, result in eBay’s bottom line to reflect an “also in the race” marketplace status rather than the sector front runner. Let’s look at the core of the fire, shall we? ebay fee calculator increases: They are inevitable. Persons grouse and complain, but, fair increases are expected and tolerated. What struck me and lots of other folks as a smack in the head, is that the new increases have been marketed to us as a charge lower, when in reality it seems it really is only going to be more affordable for the people who list a lot of factors that never sell.

To indicate otherwise, seems to imply we can not do the the math, and that’s offensive. To top it off, some charge decreases will come by means of a really complicated carrot and stick process through the DSR program that most never completely have an understanding of and are hence afraid of. In truth, in a single place eBay itself says a 4 DSR star is very good, and in an additional web page degrades a four star rating, displaying that eBay does not completely have an understanding of it’s personal technique. These are tough financial instances, many of the sellers concerned make a very good percentage of their revenue on eBay, they have a correct to be concerned about changes that straight impact the their earnings.

That said, I don’t consider the uproar would have been practically as extreme if you’d just outright raised fees for each one proportionately instead of producing 1/2 of us feel like we’re going to be punished for not meeting what we feel are unfair and complex requirements. The initially and most frightening example, at least for me, is your new rule that if a seller’s DSR goes below 4.5 or 85%, their products are going to be shown much less in your search engines than sellers with a higher DSR.

As a 9 year veteran of eBay, practically nothing eBay has ever mentioned or accomplished had scared me as a lot as that new rule. The Democratic advantage of eBay’s magnificent search engine is THE purpose I use eBay, as a seller and a buyer. With out a fair search, eBay is seriously no excellent to me. I have a 99.8% constructive feedback. However, my shipping DSR is at 4.six% a single point away from the Penalty Box. Here’s the odd issue about that, I have a one hundred% satisfaction guaranteed policy, so how could everyone justify leaving low points?

Here’s how: I ship a lot of books and media, and some newbies don’t comprehend that the USPS takes longer for these items to ship, or they disagree with the reality that I charge a dollar handling. Even though I mention it in my description, and it really is clearly stated in quite a few other areas. Is it fair to agree to terms in a contract, and then turn about and leave reputation damaging feedback, revenue crushing feedback, on that transaction for the reason that you happen to be unhappy with the terms that you agreed to in the 1st location?

How is that treating sellers relatively? How does in place yet another nickel in eBay’s pocket?

I ship within 2 days as a policy and typically ship the next day as a practice, and can prove it because I spend for my shipping on line with Spend Pal and the ereceipt is dated, but I have gotten bad DSR for shipping time which eBay would not take away, nor COULD the purchaser take away if they wanted to. The typical eBay seller has virtually their complete online persona and reputation built about eBay’s feedback, do you definitely believe if they feel it’s threatened, that that could be a fantastic point for eBay?

What is more most likely is that the threatened seller will really feel they have to spread themselves out and dilute this threat by attempting out other on line sales venues, considerably like a stock holder who doesn’t want to place all his eggs in one basket? That is the most effective case situation, the worst being that frustrated and intimidated sellers will take a knee jerk jump suitable off of eBay onto an additional supply or leaving on-line auction sales altogether for the reason that there’s nothing at all else like eBay out there..

My next issues is with taking the sellers suitable to leave purchaser feedback away, which was in my opinion, a vital error and is a massive portion of the reason for the panic buzz that is on the boards and in the forums. Element of the eBay argument for carrying out this is the belief that numerous buyers had been leaving because of the threat of feedback retaliation from sellers.

That could be correct, I have no concept, I’m not privy your numbers so I can not say, but certainly this could have been worked out in yet another way, in truth when I consider about it, there are numerous probable fixes to this, but they all involve spending a small extra revenue on help. One particular statement made about this feedback switcheroo was, “we’ll, we’re truly the only sizable online auction that uses dual feedback”.